Student disability, mental health and wellbeing policy
This policy aims to reinforce the University’s commitment to equality of opportunity for students experiencing the impact of disability, mental health and/or wellbeing. It details the context and services available from Student Wellbeing and Inclusivity (SWAI), as part of Student Services at 色狗导航, alongside the principles and legal duties underpinning them. The policy is written in line with, and support of, the University’s Core Strategy for Education and Student Experience.
Scope
This policy applies to all home and international disabled students studying FE Foundation, Undergraduate, Postgraduate taught and Postgraduate Research programmes at 色狗导航 and 色狗导航 in London.
This policy also covers the University’s support for students with short-term health issues, injuries, and those facing challenging personal circumstances.
Our legal obligations to disabled students
The University provides support to disabled students and doctoral researchers in accordance with the . The Equality Act 2010 defines a disability as a long-term physical or mental health condition — which has lasted, or is likely to last, 12 months or more — and which has a substantial and adverse effect on someone’s ability to undertake normal day-to-day activities. For students and doctoral researchers, their normal day-to-day activities include studying. This guidance also covers the University’s support for students and doctoral researchers with significant health issues, injuries, and those facing challenging personal circumstances.
Our reasonable adjustments principles
These principles were approved by the University’s Education and Student Experience Committee (ESEC) in May 2025.
In determining what is reasonable in each student case, various factors will be considered including but not limited to: effectiveness in overcoming the disadvantage; extent to which it is practicable; effect of disability; financial commitment to make the adjustment; health and safety requirements (The Equality Act does not override health and safety requirements).
- As far as possible, teaching, doctoral research and assessment practice should be inclusive rather than individual disability-related needs being met through retrospective reasonable adjustments.
- Adjustments will typically be made for individuals who the University is aware have a disability (or long term mental or physical health condition) in line with the definitions in the .
- Short term adjustments may be provided to non-disabled individuals experiencing difficult life events where these will support them to access their studies or research and prevent longer term potential impact on their mental or physical health.
- Adjustments must be provided where a disabled individual (as defined under 2.) will otherwise experience substantial disadvantage, except in the rare circumstances in which a competence standard would be compromised.
- It is the whole University’s responsibility to provide appropriate adjustments in a timely way; responsibility does not lie solely with SWAI or with the academic School.
- Information on disability diagnosis will therefore be shared with relevant staff who have responsibilities towards students and doctoral researchers unless they specifically request limiting the sharing of their information during discussions with SWAI.
- Adjustments must be effective at removing the substantial disadvantage but should not give the individual an advantage over those who do not receive the adjustment.
- Adjustments requested by an individual will be considered carefully but the final decision on whether an adjustment is reasonable will lie with the University.
- All adjustments will be kept under review to ensure alignment with the individual's studies, any changes in their disability or health condition and evidence of their effectiveness.
Partnership working
SWAI work with external partners to deliver support and targeted events for students as an enhancement to the in-house provision within SWAI. These are listed on our External Partner website here.
SWAI also work with internal partners across the University to enhance provision and the student experience including, but not limited to, , Para and Disability Support, Pilkington Library, Student Accommodation Centre, , Estates and Facilities Management, University Course Admissions
SWAI encourages all eligible students to apply for Disabled Students Allowance to access funding for targeted support and technology alongside University support.
Information sharing
Applicants are encouraged to share their circumstances with Student Services online here in the Disability and Health Portal as early as possible to help ensure support can be arranged in time for studies to begin. This forms part of our Anticipatory Duty within the Equality Act 2010.
Students can share information with SWAI about their disability, mental health and/or wellbeing circumstances at any point during their time at University. The is the central point of access into SWAI and is screened at least twice per working day by a senior SWAI staff member.
Data protection and confidentiality
The Student Services Privacy Notice, available online here, outlines what personal data Student Services collect and reuse from other University systems, how we collect it, why we collect it, if and who we share it with, and for how long we will keep it.
Safeguarding and risk management
The University recognises its responsibilities in preventing and addressing potential harms to children and vulnerable adults. We are committed to ensuring the safety, physical and emotional wellbeing of our students, apprentices, staff, research participants, research collaborators, athletes and visitors and to creating an environment conducive to living, study, learning and the advancement of knowledge. The full Safeguarding Policy is available online here
There are robust procedures and guidance for all staff involved in managing student risk based on three principles: identifying risk; escalating risk; managing risk. Policy and procedures are available for .
Incident support and reporting channels are available online here.
Complaints and mitigation
If academic performance has been impacted by circumstances outside of student control, students are encouraged to make the University aware of the situation as soon as possible. Further information about this can be found in the Student Handbook
As per information in the Student Handbook, students are encouraged to raise any complaint at the earliest opportunity with the staff member most closely involved with the matter of concern. The aim will be resolve quickly and informally to the satisfaction of all parties. If the matter is not resolved, students should contact the Head of Student Wellbeing and Inclusivity to discuss directly.
Head of Student Wellbeing and Inclusivity - November 2025
Last updated: 14th September 2026