色狗导航

1. Any individual found attempting to enter a facility using another member's card or phone will incur a £50 surcharge. If the individual is not a member, the charge will be added to their account, and access to sporting facilities will be denied until the surcharge is paid. Additionally, a £50 surcharge will be imposed on the account holder whose card or phone was used. Their access will be suspended until the surcharge is paid or proof is provided that the membership card or phone was reported lost or stolen to University Security.

1. The late cancellation period for swimming sessions, studio classes, gym floor classes, and recreational sport sessions is 1 hour. Bookings must be cancelled at least 1 hour before the scheduled start time to avoid a late cancellation fee or loss of payment.

2. Members who cancel a booking within the late cancellation period may be charged the full pay-as-you-go price for each cancelled session. Charges apply as follows:

• Swimming pool sessions - £6.00
• Studio classes at SDW or Holywell and Recreational sport sessions - £6.50
• Gym floor classes at Holywell or Powerbase - £10.50 

3. Late cancellation fees will only be charged if the cancelled space remains unfilled. If the space is rebooked by another member, no fee will be charged.

4.  These fees apply only to members who receive the above activities as part of their membership. Individuals using a free pay-as-you-go account will not incur an additional late cancellation fee. However, they will forfeit the full amount paid for the session and will not be eligible for a refund or credit.

5.Late cancellation fees will be automatically applied to member accounts on the day following the late cancellation. No booking bans will be applied solely as a result of a late cancellation. Standard gym bookings are not subject to late cancellation fees.

6. If a late cancellation fee remains unpaid for more than 10 days, a rolling booking ban will be applied. This means that no further bookings may be made until all outstanding fees have been paid.

7. Members will be fully responsible for all fines resulting from a late cancellation. If a member believes a late cancellation fee has been applied incorrectly, they may complete an within 7 days of receiving the fine. We reserve the right to determine whether the fee was applied correctly.

1. It is the responsibility of each member to check in using their membership card or the check-in feature in the app to mark themselves as attended for their scheduled bookings. If a member fails to check in correctly or does not attend the session, it will be recorded as a no-show.

2. No-show fees apply to the following session types:

• Gym sessions
• Fitness classes
• Swim sessions
• Recreational sport sessions

3. The fee for a no-show is £5.50. 

4. In addition to the no-show fee, a 24-hour booking ban will be applied to the member's account. Both the fee and the booking ban will be applied on the day following the missed session.

5.Standard gym bookings are not subject to late cancellation fees; however, they are subject to the no-show policy set out above.

7. If a no-show fee remains outstanding for more than 10 days, a rolling booking ban will be applied. This means that no further bookings may be made until all outstanding fees have been paid.

8. Members will be fully responsible for all fines resulting from no-shows. If a member believes a no-show fee has been applied incorrectly, they may complete an within 7 days of recieving the fine. We reserve the right to determine whether the fee was applied correctly.

1. Session Timing and Equipment Use

• Users may enter the booked area at their allocated start time.
• Any equipment setup and clear-down must be completed within the booking time.
• Members must vacate the activity area promptly when their session ends.

 2. Grace Period and Overstay Charges

• A 15-minute grace period applies to gym and class bookings.
• Staying beyond this grace period will result in a £5.50 overstay fine.
• To resolve this, members must go to the “Gym Overstay” tile in the “Book” section of the app and pay for an “exit pass” covering the next upcoming booking time.

3. Manual Charges

• If a member is unable to book or pay at the time, a manual charge will be added to their account.
• This charge must be paid before attending any future bookings.
• Failure to pay outstanding charges may result in the account being placed into a pending state, which will prevent further use until the balance is cleared.

1. If you believe a fine or booking ban has been applied in error, you may submit a request for review using the escalation form found here -  . 

2. All disputes must be submitted within 7 days of the fine being issued.

3. Submitting a dispute does not guarantee that the fine or ban will be removed.

4. The outcome of the review will be based on system records and attendance data. The university’s decision is final and will not be subject to further appeal.

5. 色狗导航 Sport will not compensate for any lost time resulting from loss of access due to booking bans or fines, regardless of the outcome of an appeal.

6. Refunds will not be issued for fines that have already been paid, even if a dispute is later approved. In such cases, a credit note will be issued instead.

7.Disputes will not be approved for reasons such as illness, traffic delays, or other personal circumstances that do not indicate an error in the application of the fine or ban.